Terms of service

Return Policy

All sales are final. No refunds or exchanges. If you were sent the wrong item or if the product is defective, please contact us via email within 7 days of receiving your order.

Customer Service hours are Mon-Fri 9am-5pm. Please allow up to one business day to receive a response.

Shipping & order processing

All shipping is based upon by weight.

We ship via USPS domestic to the USA only. Please allow up to 5 days for your order to process, and 3-5 days for it to be shipped out. (You will get a shipping confirmation in your email the day it's been shipped). 

Please be patient, we're a very small operation.

We are not responsible for any lost or missing / stolen packages. If your order has been lost in transit please reach out to the shipping carrier for further options. 

GENERAL QUESTIONS

I have a general question How do I contact?

Click the contact button at the bottom of the screen to fill out a form and we will get back to you as soon as possible! It's just me so ill try as fast as I can, you can also contact the @opaliteshine instagram and send me a message.

Can I get a refund? Can I exchange an item?

No, all sales are final. Please make sure you review your purchase carefully before submitting a payment. Thank you for your understanding.

I put an old / wrong address while I was checking out, is there any way to update it with the right one?

If you wish to change it please email opaliteshine@gmail.com immediately with your invoice number. We cannot reship orders once they are sent out.

I ordered the wrong size, can you exchange it for another size?

No, please make sure you look at your order careflly before checking out, we are not responsIble for your mistake.

I just received my order but I was sent the wrong size or order, can you exchange it?

Yes, if you received the wrong size please send it to the return address & email us via the contact button at the bottom of the page with your transaction ID & email used with the order and we will send you the correct order. If the item is sold out we will refund your order fully.

When do you restock the webstore?

Restocks may or may not happen with certain items. Any notification of a restock will be posted on the instagram.